Responsible Gaming
Last Updated: January 1, 2025
Our Commitment to Responsible Gaming
At Palminae, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all our guests. We believe that gambling should always be approached as entertainment, not as a way to make money or solve financial problems.
We have implemented various policies and procedures to encourage responsible gaming and to help prevent gambling-related harm.
Set Time Limits
Decide beforehand how long you want to play and stick to it. Take regular breaks to maintain perspective.
Set Spending Limits
Only gamble with money you can afford to lose. Never borrow money to gamble or chase losses.
Stay Aware
Gambling should be fun. If it's causing stress or affecting other aspects of your life, it's time to step back.
Know When to Stop
If gambling is no longer enjoyable or is causing problems, seek help immediately.
Self-Exclusion and Limits
We offer various tools to help you manage your gaming activity:
Daily Limits
You can set daily spending limits on your gaming activities. Once you reach your limit, you will not be able to place any more bets until the next day.
Cooling-Off Period
If you feel you need a break from gambling, you can request a cooling-off period of 24 hours to 6 months. During this time, you will not be able to access our gaming facilities.
Self-Exclusion
For those who wish to stop gambling completely, we offer a self-exclusion program. You can voluntarily ban yourself from our casino for a minimum of 6 months. During this period, we will take all reasonable steps to ensure you cannot access our gaming areas or receive marketing materials.
Signs of Problem Gambling
It's important to recognize the warning signs of problem gambling. These may include:
- Spending more time or money on gambling than intended
- Feeling guilty or remorseful after gambling
- Gambling to escape problems or relieve negative emotions
- Lying to family or friends about gambling habits
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Trying unsuccessfully to cut back or stop gambling
- Becoming restless or irritable when not gambling
If you or someone you know is experiencing these signs, please seek help from one of the resources below.
Help and Resources
If you are concerned about your gambling habits or those of someone you know, the following resources are available:
Our staff are trained to recognize signs of problem gambling and can provide information on available resources. Please speak with any member of our team if you need assistance.
Protecting Minors
Gambling is strictly prohibited for individuals under the age of 21. We take this responsibility seriously and have implemented the following measures:
- Strict ID verification at all casino entrances
- Regular staff training on age verification procedures
- No minors are allowed in gaming areas at any time
- Family-friendly areas are clearly separated from gaming spaces
If you observe a minor in a gaming area, please notify our staff immediately.
Contact Us
If you have any questions about our responsible gaming policies or need assistance, please contact our Responsible Gaming Ambassador:
- By email: [email protected]
- By phone: +1 (800) 555-SNOW ext. 2
- In person: Ask for the Responsible Gaming Ambassador at the casino cashier's desk